We are currently providing an emergency service for all essential work and screening all calls prior to booking to establish whether customers have had any symptoms of the coronavirus before going ahead with the booking.

When our engineers arrive at the customers house, we’ll call you on your phone so they can open the door and then self-isolate whilst work is carried out.

Our engineers wear foot covers, gloves and face masks and have hand sanitiser.

Right now we need to avoid unnecessary contact but we’re still responding to our customers whose boilers have broken down and who have no heating or hot water as we would prioritise that as emergency work – we can’t do non-essentials like annual service visits, for example.

Vulnerable customers and emergency work is our absolute priority.

This means that those who need us urgently will be able to reach us.

See latest advice from NHS England about symptoms and staying safe.